Privacy Policy

This Privacy Policy explains how Robson Brothers Pty Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, make an enquiry or engage our investigation services.


Who We Are

Robson Brothers Pty Ltd is a private investigation firm based in Australia. We provide professional investigative services to private, corporate and legal clients. Protecting your privacy and handling your information lawfully is central to how we operate.


Information We Collect

We may collect:
 

• Your name and contact details (phone, email, address)

• Basic case or enquiry details you choose to share

• Booking and appointment information

• Payment and billing details (processed via secure providers)

• Website usage data such as pages visited and forms submitted
  
   

How We Collect Your Information

We collect information when you:
 

• Submit a contact or enquiry form on our website

• Book a consultation or service online

• Communicate with us by phone, email or in writing

• Use our website, where basic technical data may be logged
  
   

How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes

• Assess and manage investigation matters

• Schedule and manage bookings and consultations

• Send invoices, receipts and other necessary documents

• Improve our services and website
  We do not sell your personal information.
  
   

Legal Basis for Processing (Australia)

We handle personal information in line with the Australian Privacy Principles. We collect and use your information where it is reasonably necessary for our functions and activities, where you have given consent, or where we are required or authorised by law.


How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure, including:
 

• Secure systems for case and client records

• Restricted access to investigation files

• Use of reputable third‑party providers for payments and bookings
  
  
   

Sharing Your Information

We may share your information with:
 

• Professional advisers (for example, lawyers) where reasonably necessary

• Service providers who support our operations (for example, secure payment or booking platforms)

• Law enforcement or regulatory bodies where required or authorised by law
   

We only share what is necessary and take steps to ensure appropriate confidentiality.


 Retention of Information

We keep personal information for as long as needed to manage your matter, meet legal and professional obligations, and resolve any disputes. When information is no longer required, we take reasonable steps to destroy or de‑identify it.



Your Rights and Choices

Subject to applicable law, you may:
 

• Request access to the personal information we hold about you

• Ask us to correct information that is inaccurate, out of date or incomplete

• Withdraw consent where we rely on your consent (for example, certain communications)
  
  
   

Cookies and Website Analytics (If Used)

Our website may use cookies or similar technologies and basic analytics to understand how visitors use the site and to improve our services. You can usually adjust your browser settings to refuse cookies, though this may affect some website functions.



Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Robson Brothers Pty Ltd
Email: david@robsonbrothers.com.au
Phone: 0416 041 522




Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date.